Training on Office Etiquette and Professionalism
Master office etiquette and professionalism to enhance your workplace reputation. Learn to communicate effectively, maintain positive relationships, and project a professional image.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Foundation
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course is designed to equip participants with the essential skills and knowledge required to conduct themselves professionally in a workplace setting. It covers the principles of proper behavior, communication, and interaction with colleagues, clients, and superiors. The course also emphasizes the importance of creating a positive work environment, maintaining professionalism under pressure, and understanding the unspoken rules of workplace conduct. By mastering these skills, participants will enhance their personal brand and contribute to a more cohesive and efficient work environment.
Duration
5 Days
Who Should Attend
- Administrative staff and office managers
- New employees and recent graduates entering the corporate world
- Professionals seeking to enhance their workplace interactions
- Supervisors and team leaders responsible for setting workplace standards
- Individuals looking to improve their professional image and workplace conduct
What you'll walk away with
By the end of this course, participants will be able to:
- Understand and apply the principles of professional behavior in various workplace scenarios.
- Communicate effectively and courteously with colleagues, clients, and superiors.
- Demonstrate appropriate workplace etiquette, including dress code, punctuality, and workspace management.
- Handle workplace conflicts and challenges with professionalism and poise.
- Foster a positive and respectful work environment that promotes collaboration and productivity.
What we cover, module by module
Module 1: Foundations of Professionalism
- Defining professionalism
- The importance of first impressions
- Workplace ethics and values
- Professional communication basics
- Business etiquette fundamentals
- Case Study: Creating a strong professional image in a new workplace environment
Module 2: Interpersonal Communication and Relationships
- Effective listening skills
- Verbal and nonverbal communication
- Building rapport and trust
- Conflict resolution and negotiation
- Giving and receiving feedback
- Case Study: Resolving team misunderstandings through effective communication skills
Module 3: Office Etiquette and Protocol
- Dress code and appearance
- Time management and punctuality
- Meeting etiquette
- Telephone and email etiquette
- Business dining and social events
- Case Study: Demonstrating proper etiquette during a high-level client meeting
Module 4: Digital Etiquette and Professionalism
- Professional email communication
- Social media etiquette
- Online meeting etiquette
- Cybersecurity and data privacy
- Digital communication best practices
- Case Study: Managing virtual meetings professionally while protecting company data
Module 5: Cultural Competence and Global Etiquette
- Understanding cultural differences
- Cross-cultural communication
- Global business etiquette
- Adapting to diverse work environments
- Promoting inclusivity and diversity
- Case Study: Successfully working with multicultural teams and international clients
Where the change lands
Organizational Impact
-
Improve the overall work environment by fostering a culture of respect, professionalism, and positive collaboration among all staff members.
-
Enhance the company's reputation and brand image by ensuring all employees conduct themselves professionally in interactions with clients and external partners.
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Reduce workplace conflicts and misunderstandings by providing clear guidelines on proper behavior, communication, and professional conduct.
Personal Impact
-
Build a strong professional reputation and personal brand that can lead to greater recognition and career opportunities.
-
Gain the confidence to navigate diverse workplace scenarios and interactions with poise and professionalism.
-
Improve your relationships with colleagues and supervisors by understanding and applying the principles of effective workplace etiquette.
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Office Etiquette and Professionalism in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.