About this programme

Professional communication and business etiquette are critical competencies in today’s corporate and institutional environments. This course strengthens participants’ ability to communicate clearly, confidently, and professionally while demonstrating appropriate business conduct across diverse workplace settings.

Participants develop practical skills in verbal, written, and non-verbal communication, professional etiquette, workplace decorum, and cross-cultural interaction. Emphasis is placed on enhancing professional image, relationship management, and organizational representation.

Duration

5 Days

Who Should Attend

Administrative and office professionals
Supervisors and team leaders
Customer-facing and front-office staff
Early- to mid-career professionals
Public and private sector employees

Learning outcomes

What you'll walk away with

By the end of this course, participants will be able to:

Communicate effectively in professional and business settings
Apply appropriate workplace and corporate etiquette standards
Improve written, verbal, and non-verbal communication skills
Manage professional relationships and workplace interactions
Represent their organizations with confidence and professionalism

Course modules

What we cover, module by module

Module 1: Foundations of Professional Communication

Principles of effective workplace communication
Barriers to communication and clarity
Case Study: Communication breakdowns and lessons learned

Module 2: Business Writing & Professional Correspondence

Emails, reports, and official communication
Tone, clarity, and professionalism
Case Study: Improving workplace communication through effective writing

Module 3: Verbal Communication & Executive Presence

Professional speaking and presentation skills
Listening, feedback, and influence
Case Study: Handling sensitive workplace conversations

Module 4: Business Etiquette & Workplace Conduct

Workplace etiquette and professional image
Meetings, dining, and corporate etiquette
Practical Session: Applying etiquette in real workplace scenarios

Module 5: Cross-Cultural Communication & Organizational Representation

Cultural awareness and workplace diversity
Representing the organization internally and externally
Practical Session: Managing cross-cultural communication situations

Impact

Where the change lands

Individual Impact

Increased confidence in professional interactions
Improved communication clarity and etiquette awareness
Stronger personal and professional brand

Organizational Impact

Improved workplace relationships and collaboration
Enhanced organizational image and professionalism
Reduced communication-related conflicts and misunderstandings

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book