Training on Professional Etiquette & Emotional Intelligence
Enhance workplace success with professional etiquette and emotional intelligence skills for better communication, leadership, and relationships.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course is designed to equip participants with the essential skills required to navigate modern professional environments with confidence, respect, and emotional awareness. By blending principles of professional etiquette with emotional intelligence, the program helps individuals enhance communication, build stronger workplace relationships, and manage interpersonal challenges effectively. Participants will gain practical tools to improve self-awareness, regulate emotions, and demonstrate professionalism across diverse business settings, ultimately contributing to a more productive and harmonious workplace.
Duration
5 Days
Who Should Attend
- Professionals at all levels seeking to improve workplace relationships
- Team leaders and managers responsible for guiding teams
- Customer-facing staff aiming to enhance client interactions
- Recent graduates or early-career employees entering corporate environments
- Individuals looking to strengthen communication and interpersonal skills
What you'll walk away with
- Understand the principles of professional etiquette in the workplace
- Develop emotional intelligence competencies (self-awareness, empathy, regulation)
- Enhance verbal and non-verbal communication skills
- Build effective workplace relationships and teamwork
- Apply etiquette and emotional intelligence in real-world scenarios
What we cover, module by module
Module 1: Foundations of Professional Etiquette
- Understanding workplace etiquette and professional behavior
- Business communication standards (email, meetings, calls)
- Personal presentation and workplace conduct
- Cultural awareness and respect in diverse environments
- Case Study/Exercise: Analyze workplace scenarios and identify appropriate etiquette responses
Module 2: Introduction to Emotional Intelligence
- What is emotional intelligence and why it matters
- The five components of emotional intelligence
- Recognizing emotions in self and others
- Emotional triggers and behavioral responses
- Case Study/Exercise: Self-assessment and emotional intelligence reflection activity
Module 3: Effective Communication Skills
- Verbal and non-verbal communication techniques
- Active listening and feedback skills
- Managing difficult conversations professionally
- Building rapport and trust in teams
- Case Study/Exercise: Role-play exercises on workplace communication challenges
Module 4: Managing Emotions in the Workplace
- Techniques for emotional regulation and stress management
- Handling conflict constructively
- Developing empathy and social awareness
- Maintaining professionalism under pressure
- Case Study/Exercise: Conflict resolution simulation and group discussion
Module 5: Building Professional Relationships & Personal Brand
- Networking and relationship-building strategies
- Workplace collaboration and teamwork
- Personal branding and professional image
- Leadership presence and influence
- Case Study/Exercise: Develop a personal action plan and peer feedback session
Where the change lands
Organizational Impacts
- Improved workplace culture and collaboration
- Enhanced employee engagement and morale
- Reduced conflicts and better conflict resolution practices
- Stronger client and stakeholder relationships
- Increased overall productivity and professionalism
Individual Impacts
- Greater self-awareness and emotional control
- Improved communication and listening skills
- Increased confidence in professional interactions
- Better stress management and resilience
- Stronger career growth and leadership potential
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Professional Etiquette & Emotional Intelligence in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.