Training on Property Management System (PMS)
Gain essential PMS skills to streamline bookings, manage guests, and improve hospitality operations efficiently.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course provides a comprehensive introduction to Property Management Systems (PMS), equipping participants with the knowledge and practical skills required to efficiently manage property operations. It covers key functionalities such as reservations, front office operations, housekeeping coordination, billing, reporting, and system integration. Through hands-on exercises and real-world scenarios, participants will learn how to streamline workflows, improve guest experiences, and enhance operational efficiency using modern PMS tools.
Duration
5 Days
Who Should Attend
- Hotel and hospitality staff (front office, reservations, housekeeping)
- Property managers and supervisors
- Operations and administrative personnel
- IT staff supporting hospitality systems
- Entrepreneurs and individuals entering the hospitality industry
What you'll walk away with
- Understand the core features and functions of a Property Management System
- Learn how to manage reservations, check-ins, and check-outs
- Gain skills in billing, invoicing, and financial reporting
- Improve coordination between departments using PMS tools
- Develop hands-on experience with real-world PMS scenarios
What we cover, module by module
Module 1: Introduction to Property Management Systems
- Overview of PMS and its role in hospitality
- Key features and system architecture
- Types of PMS (cloud-based vs on-premise)
- Benefits and challenges of PMS implementation
- Case Study/Hands-on Exercise: Exploring a PMS dashboard and basic navigation
Module 2: Reservations and Front Office Operations
- Managing bookings and reservations
- Guest check-in and check-out procedures
- Room allocation and availability management
- Handling cancellations and modifications
- Case Study/Hands-on Exercise: Processing a guest reservation and check-in
Module 3: Housekeeping and Maintenance Management
- Housekeeping workflow and room status updates
- Maintenance tracking and issue resolution
- Coordination between housekeeping and front office
- Inventory and supplies management
- Case Study/Hands-on Exercise: Updating room status and logging maintenance requests
Module 4: Billing, Payments, and Financial Reporting
- Creating invoices and managing guest accounts
- Payment processing and transaction tracking
- Generating financial and operational reports
- Revenue management basics
- Case Study/Hands-on Exercise: Generating a guest bill and financial report
Module 5: System Integration, Security, and Advanced Features
- Integration with other systems (POS, CRM, channel managers)
- Data security and user access control
- Customization and configuration of PMS
- Analytics and performance monitoring
- Case Study/Hands-on Exercise: Configuring system settings and generating analytics reports
Where the change lands
Organizational Impacts
- Improved operational efficiency and workflow automation
- Enhanced guest satisfaction and service delivery
- Better data management and reporting accuracy
- Streamlined communication between departments
- Increased revenue through optimized bookings and billing
Individual Impacts
- Enhanced technical proficiency in PMS platforms
- Improved job performance and productivity
- Better understanding of hospitality operations
- Increased employability and career advancement opportunities
- Confidence in handling real-time property management tasks
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
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For corporate teams
Training 10+ professionals?
We deliver Training on Property Management System (PMS) in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.