About this programme

This course is designed to strengthen the competencies of support staff and administrative assistants, enabling them to play a more efficient, professional, and proactive role in organizational success. Participants will learn practical skills in office organization, communication, records management, customer service, and workplace etiquette. The training also emphasizes teamwork, problem-solving, and time management to help participants become reliable and resourceful assets in any office environment.

Duration

5 Days

Who Should Attend

Office assistants and clerical staff
Administrative assistants and secretaries
Receptionists and front-desk personnel
Junior support staff in public or private organizations
Anyone seeking to build core administrative and office skills

Learning outcomes

What you'll walk away with

By the end of the course, participants will be able to:

Organize and manage office activities effectively.
Apply professional communication and etiquette in workplace interactions.
Handle administrative records, supplies, and documentation efficiently.
Deliver quality customer service and support to executives and colleagues.
Contribute proactively to team and organizational goals.

Course modules

What we cover, module by module

Module 1: Fundamentals of Office Administration

Roles and responsibilities of support staff
Importance of professionalism and accountability
Organizing daily office operations
Case study: Improving efficiency through better office organization

Module 2: Communication and Interpersonal Skills

Verbal and written communication techniques
Telephone and email etiquette
Active listening and teamwork support
Case study: Resolving workplace communication challenges

Module 3: Records and Resource Management

Basics of filing systems (manual and digital)
Managing office supplies and stationery
Handling confidential information responsibly
Case study: Streamlining record-keeping for efficiency

Module 4: Customer Service and Front-Office Skills

Reception and client interaction skills
Managing visitors and appointments professionally
Delivering high-quality internal and external service
Case study: Enhancing organizational image through front-office professionalism

Module 5: Time Management and Workplace Effectiveness

Prioritizing tasks and managing workloads
Stress management techniques for support staff
Contributing to a positive workplace culture
Case study: Managing competing priorities effectively

Impact

Where the change lands

Organisation Impact

Improved efficiency in daily office operations
Stronger internal and external communication
Professional representation of the organization through effective support staff
Better record-keeping and resource management
Enhanced teamwork and collaboration in the workplace

Individual Impact

Strengthened organizational and communication skills
Increased confidence in handling administrative tasks
Professional growth through improved etiquette and office management skills
Better time and task management abilities
Enhanced career opportunities in administration and office support roles

Dates and locations

Upcoming intakes

Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.

Full calendar

City	Starts	Ends	Delivery	Book
NakuruNext	20 Jul 2026	24 Jul 2026	In-Person	Book
Kigali	20 Jul 2026	24 Jul 2026	In-Person	Book
Accra	20 Jul 2026	24 Jul 2026	In-Person	Book
Kisumu	27 Jul 2026	31 Jul 2026	In-Person	Book
Johannesburg	27 Jul 2026	31 Jul 2026	In-Person	Book
Dakar	27 Jul 2026	31 Jul 2026	In-Person	Book