Training on Teamwork & Leadership in Hospitality
Build strong hospitality teams and leadership skills to enhance service delivery, teamwork, and guest satisfaction in fast-paced environments.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course is designed to strengthen teamwork and leadership capabilities within the hospitality industry by equipping participants with the practical skills needed to manage teams, deliver exceptional guest experiences, and maintain high service standards. It focuses on building collaborative work environments, enhancing communication, and developing leadership styles suited to fast-paced hospitality settings. Through real-world scenarios and interactive learning, participants will gain the confidence and competence to lead effectively, resolve conflicts, and foster a culture of excellence in service delivery.
Duration
5 Days
Who Should Attend
- Hospitality managers and supervisors
- Front office, food & beverage, and housekeeping team leaders
- Aspiring leaders within hotels, restaurants, and resorts
- Customer service professionals in hospitality settings
- Hospitality staff seeking to enhance teamwork and leadership skills
What you'll walk away with
- Develop effective teamwork strategies in hospitality environments
- Build leadership skills tailored to service-oriented industries
- Improve communication and interpersonal effectiveness
- Learn conflict resolution and problem-solving techniques
- Enhance guest experience through strong team performance
What we cover, module by module
Module 1: Fundamentals of Teamwork in Hospitality
- Understanding team dynamics in hospitality settings
- Roles and responsibilities within service teams
- Building trust and collaboration among team members
- Importance of communication in service delivery
- Case Study/Exercise: Group activity on resolving a service breakdown through teamwork
Module 2: Leadership Styles and Skills
- Overview of leadership styles in hospitality
- Situational leadership and adaptability
- Leading by example in service environments
- Motivating and inspiring hospitality teams
- Case Study/Exercise: Leadership style assessment and scenario-based role play
Module 3: Communication and Service Excellence
- Effective communication with team members and guests
- Handling guest expectations and feedback
- Active listening and clarity in instructions
- Cross-departmental communication for seamless service
- Case Study/Exercise: Role-play handling guest complaints and team coordination
Module 4: Conflict Management and Problem Solving
- Identifying sources of conflict in hospitality teams
- Techniques for resolving workplace disputes
- Managing high-pressure situations professionally
- Decision-making under pressure
- Case Study/Exercise: Simulation of conflict resolution between team members
Module 5: Building High-Performing Teams
- Characteristics of successful hospitality teams
- Performance management and continuous improvement
- Coaching and mentoring team members
- Creating a positive and inclusive work environment
- Case Study/Exercise: Develop a team improvement plan and present solutions
Where the change lands
Organizational Impacts
- Improved team coordination and service delivery
- Enhanced guest satisfaction and customer loyalty
- Stronger leadership pipeline within the organization
- Reduced staff turnover through better team engagement
- Increased operational efficiency and service consistency
Individual Impacts
- Stronger leadership and decision-making skills
- Improved ability to work collaboratively in diverse teams
- Enhanced communication and conflict resolution abilities
- Greater confidence in handling guest and team challenges
- Increased career advancement opportunities in hospitality
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
You may also like.
Programmes in the same discipline that participants often pair with this course.
Hybrid5 daysMaster event planning & coordination with practical skills, budgeting, logistics, marketing, and risk management in this comprehensive training course.
Hybrid5 daysGain practical skills in eco-tourism, adventure planning, and sustainable tourism to enhance visitor experiences and protect nature.
Hybrid5 daysBuild expertise in airline ticketing, reservations, and GDS platforms with real-world training for travel and aviation professionals.
Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Teamwork & Leadership in Hospitality in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.