Training on Travel Agency Operations & Tour Planning
Build expertise in travel agency operations, tour packaging, and logistics for better service delivery and profitability.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This course on Training in Travel Agency Operations & Tour Planning provides participants with essential knowledge and practical skills to effectively manage travel agency functions and design successful tour packages. It covers key areas such as itinerary development, customer service, supplier coordination, pricing strategies, and operational management. Through hands-on exercises and real-world case studies, learners will gain the confidence to create seamless travel experiences while improving efficiency and profitability in travel and tourism businesses.
Duration
5 Days
Who Should Attend
- Travel agency staff and managers
- Tour operators and consultants
- Entrepreneurs in the travel and tourism sector
- Customer service representatives in travel companies
- Individuals seeking a career in travel operations
What you'll walk away with
- Understand the structure and functions of travel agencies
- Learn how to design and cost tour packages
- Develop skills in itinerary planning and scheduling
- Improve customer service in travel operations
- Apply best practices in managing travel logistics and suppliers
What we cover, module by module
Module 1: Introduction to Travel Agency Operations
- Overview of travel and tourism industry structure
- Roles and responsibilities within a travel agency
- Types of travel agencies and services offered
- Key operational processes and workflows
- Case study / Hands-on: Map out a travel agency workflow
Module 2: Tour Planning and Itinerary Development
- Principles of tour planning and package creation
- Designing itineraries based on customer needs
- Scheduling, routing, and time management
- Incorporating attractions, accommodation, and transport
- Case study / Hands-on: Create a detailed tour itinerary
Module 3: Pricing and Costing of Tour Packages
- Components of tour pricing
- Cost estimation and budgeting techniques
- Supplier negotiations and contract basics
- Profit margins and pricing strategies
- Case study / Hands-on: Develop a priced tour package
Module 4: Customer Service and Sales in Travel
- Understanding customer expectations
- Effective communication and sales techniques
- Handling bookings, inquiries, and complaints
- Building customer loyalty and retention strategies
- Case study / Hands-on: Role-play customer interaction scenarios
Module 5: Travel Operations and Logistics Management
- Coordination with airlines, hotels, and transport providers
- Documentation and travel requirements
- Risk management and contingency planning
- Use of technology in travel operations
- Case study / Hands-on: Plan and manage a complete travel operation
Where the change lands
Organizational Impacts
- Improved efficiency in travel operations and service delivery
- Enhanced customer satisfaction and retention
- Better coordination with suppliers and partners
- Increased revenue through effective tour packaging and pricing
- Streamlined booking and operational processes
Individual Impacts
- Strong understanding of travel agency operations
- Improved itinerary planning and tour design skills
- Enhanced customer service and communication abilities
- Increased confidence in handling travel logistics
- Better career prospects in the tourism industry
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Travel Agency Operations & Tour Planning in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.