Training on Virtual Assistant
Master virtual assistant skills and become a remote productivity powerhouse. Learn to manage tasks efficiently, communicate effectively, and provide high-quality administrative support.
Next intake
20 Jul 2026 · Nakuru
Duration
5 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
This Virtual Assistant Training course is designed to equip participants with the essential skills and knowledge needed to become a proficient virtual assistant. The course covers a wide range of topics, from administrative tasks to client communication, time management, and the use of digital tools. Participants will learn how to manage remote work effectively, support businesses and entrepreneurs, and provide a variety of services in a virtual environment. By the end of the course, participants will be prepared to take on roles as virtual assistants, offering services that include administrative support, customer service, social media management, and more.
Course Duration
5 Days
Who Should Attend
- Aspiring virtual assistants and freelancers
- Administrative professionals seeking remote opportunities
- Entrepreneurs looking to hire or manage virtual assistants
- Anyone interested in remote office support and digital operations
What you'll walk away with
By the end of this course, participants will be able to:
- Understand the role and responsibilities of a virtual assistant.
- Develop core administrative, technical, and communication skills.
- Learn client management techniques and professional etiquette.
- Build a virtual assistant business, including marketing, pricing, and proposals.
- Gain proficiency in tools and technologies for remote work and productivity.
What we cover, module by module
Module 1: Foundations of Virtual Assisting
- Introduction to virtual assisting
- Defining the role of a virtual assistant
- Understanding the virtual assistant industry
- Essential soft skills for success
- Setting up a home office
- Case Study: Successful virtual assistant business models
- Practical Exercise: Create a home office setup and define your VA role
Module 2: Administrative and Technical Skills
- Proficiency in office software (Word, Excel, PowerPoint, Outlook)
- Calendar management and scheduling
- Email management and communication
- Data entry and organization
- Research and information gathering
- Social media management basics
- Case Study: Optimizing client workflows with VA support
- Practical Exercise: Perform a sample data entry, scheduling, and social media post
Module 3: Client Management and Communication
- Building strong client relationships
- Effective communication (written and verbal)
- Time management and prioritization
- Project management basics
- Handling confidential information
- Case Study: Resolving client communication challenges
- Practical Exercise: Draft professional emails and manage a sample client project
Module 4: Business Development and Marketing
- Creating a virtual assistant business plan
- Developing a strong online presence
- Building a client base
- Pricing strategies and proposals
- Legal and financial considerations
- Case Study: Scaling a freelance VA business
- Practical Exercise: Develop a personal VA business plan and proposal template
Module 5: Tools and Technology
- Cloud-based platforms (Google Drive, Dropbox, etc.)
- Project management tools (Asana, Trello, etc.)
- Communication tools (Skype, Zoom, Slack)
- Productivity tools (time tracking, note-taking)
- Online safety and security
- Case Study: Implementing tech tools for remote efficiency
- Practical Exercise: Set up a project in Trello or Asana and share documents via cloud platforms
Where the change lands
Organizational Impact:
-
Increased efficiency and productivity in remote teams
-
Improved client satisfaction through effective VA support
-
Streamlined workflows with digital tools
Individual Impact:
-
Enhanced administrative, technical, and client management skills
-
Ability to manage remote projects and build a VA business
-
Confidence in leveraging tools for productivity and communication
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 24 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 31 Jul 2026 | In-Person | Book |
- NakuruNext
20 Jul → 24 Jul·In-Person
Book this intake - Kigali
20 Jul → 24 Jul·In-Person
Book this intake - Accra
20 Jul → 24 Jul·In-Person
Book this intake - Kisumu
27 Jul → 31 Jul·In-Person
Book this intake - Johannesburg
27 Jul → 31 Jul·In-Person
Book this intake - Dakar
27 Jul → 31 Jul·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
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Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on Virtual Assistant in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.