Training on WASH Governance, Policy & Sustainable Service Delivery
Build capacity in WASH governance and policy to strengthen sustainable water and sanitation service delivery for governments, utilities, and NGOs.
Next intake
20 Jul 2026 · Nakuru
Duration
10 days
Live instruction
Delivery
Physical + Virtual
Cohort based
Level
Intermediate
Working professionals
Certification
NITA reimbursable
For Kenyan cohorts
Language
English
All materials
About this programme
Effective WASH service delivery goes beyond infrastructure it depends on strong governance, sound policies, sustainable financing, and accountable institutions. This intensive 10-day training is designed to equip WASH professionals with the strategic, policy, and institutional competencies required to plan, govern, finance, and sustain high-quality WASH services.
Participants will gain practical insights into WASH governance systems, policy implementation, regulatory frameworks, financing models, equity and inclusion, and performance accountability. Through real-world case studies, group work, and applied tools, the course empowers participants to strengthen WASH institutions, improve service sustainability, and deliver equitable WASH outcomes aligned with SDG 6 and national development goals.
Duration
10 Days
Who Should Attend
-
Government and county WASH officials
-
Water utility managers and board members
-
NGO and development program managers
-
Policy analysts and planners
-
Community WASH coordinators
-
Regulators and oversight bodies
What you'll walk away with
By the end of this course, participants will be able to:
-
Understand WASH governance structures and policy frameworks
-
Analyze and apply WASH policies and regulations
-
Strengthen institutional arrangements for service delivery
-
Design sustainable and inclusive WASH service models
-
Monitor and improve WASH performance and accountability
What we cover, module by module
Module 1: Introduction to WASH Governance & Sustainable Service Delivery
- WASH sector overview and global commitments
- Principles of good governance in WASH
- Link between governance, policy, and service sustainability
- Case Study:Governance challenges affecting rural WASH services
Module 2: WASH Policy Frameworks & Legal Environment
- National and sectoral WASH policies
- Legal and regulatory instruments
- Policy coherence and implementation challenges
- Case Study:Policy gaps and their impact on sanitation outcomes
Module 3: Institutional Roles, Decentralization & Coordination
- Roles of national, county, and local institutions
- Decentralization and service delivery responsibilities
- Multi-stakeholder coordination mechanisms
- Case Study:Improving coordination among WASH actors
Module 4: Regulation, Accountability & Oversight
- Regulatory frameworks for WASH services
- Performance monitoring and compliance
- Transparency, accountability, and anti-corruption
- Case Study:Strengthening regulation to improve utility performance
Module 5: WASH Financing & Financial Sustainability
- Public finance and budgeting for WASH
- Tariff setting, subsidies, and affordability
- Cost recovery and financial sustainability
- Practical Exercise:Developing a sustainable WASH financing model
Module 6: Service Delivery Models & Public–Private Partnerships
- Urban, rural, and peri-urban service models
- Community-managed and utility-based systems
- Public–private partnerships (PPPs) in WASH
- Case Study:Evaluating a PPP for water service delivery
Module 7: Equity, Inclusion & Rights-Based WASH
- Gender, disability, and social inclusion
- Pro-poor and marginalized community approaches
- Human rights-based approach to WASH
- Case Study:Improving inclusive sanitation services
Module 8: Community Engagement & Behavior Change
- Community participation in WASH governance
- Social and behavior change communication (SBCC)
- Strengthening ownership and sustainability
- Practical Session:Designing a community engagement strategy
Module 9: Performance Monitoring, Data & Learning
- WASH performance indicators and benchmarking
- Monitoring, evaluation, and learning systems
- Using data for decision-making and improvement
- Case Study:Using performance data to improve service delivery
Module 10: WASH Sector Reform, Resilience & Future Outlook
- Policy reform and institutional strengthening
- Climate resilience and sustainable WASH systems
- Scaling successful WASH governance models
- Capstone Activity:Developing a WASH governance and sustainable service delivery action plan
Where the change lands
Personal Impact
-
Stronger understanding of WASH governance and policy frameworks
-
Enhanced capacity in policy analysis and implementation
-
Improved leadership in WASH service delivery
-
Better skills in stakeholder coordination and accountability
Organizational Impact
-
Improved WASH service sustainability and performance
-
Stronger institutional coordination and governance
-
Enhanced policy compliance and regulatory effectiveness
-
Improved equity and inclusion in WASH service delivery
Dates and locations
Upcoming intakes
Every intake is limited to a small cohort. Booking closes when a date fills or three weeks before the start, whichever comes first.
| City | Starts | Ends | Delivery | Book |
|---|---|---|---|---|
NakuruNext | 20 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Kigali | 20 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Accra | 20 Jul 2026 | 31 Jul 2026 | In-Person | Book |
Kisumu | 27 Jul 2026 | 07 Aug 2026 | In-Person | Book |
Johannesburg | 27 Jul 2026 | 07 Aug 2026 | In-Person | Book |
Dakar | 27 Jul 2026 | 07 Aug 2026 | In-Person | Book |
- NakuruNext
20 Jul → 31 Jul·In-Person
Book this intake - Kigali
20 Jul → 31 Jul·In-Person
Book this intake - Accra
20 Jul → 31 Jul·In-Person
Book this intake - Kisumu
27 Jul → 07 Aug·In-Person
Book this intake - Johannesburg
27 Jul → 07 Aug·In-Person
Book this intake - Dakar
27 Jul → 07 Aug·In-Person
Book this intake
Common questions.
Still not sure? Send us a note and a facilitator will get back to you within a business day.
You may also like.
Programmes in the same discipline that participants often pair with this course.
Hybrid5 daysLearn how AI, satellite imagery, and remote sensing technologies support drought monitoring and water scarcity forecasting.
Hybrid5 daysBuild expertise in AI-driven water resource planning to strengthen water security, resilience, and climate adaptation.
Hybrid5 daysLearn AI-powered groundwater and aquifer sustainability modeling using machine learning, GIS and geospatial analytics for water resource planning and management
Course finder
Find the right course for you
Prefer to talk it through? Send us an enquiry and a facilitator will scope a fit within a business day.
For corporate teams
Training 10+ professionals?
We deliver Training on WASH Governance, Policy & Sustainable Service Delivery in-house at your offices, at a venue we arrange, or fully virtual. Customise the curriculum against your KPIs, and get a bespoke price for the cohort size you need.